Faq
Have a question? We’ve got answers. Explore our most common inquiries regarding our jewelry collections and services across the USA.
Quality & Materials
Q: Is your jewelry real 925 Sterling Silver?
A: Absolutely. Every silver piece at Guiliana Jewelry is crafted from authentic 925 Sterling Silver and comes with a "S925" hallmark stamp. We prioritize high-quality metals to ensure longevity and brilliance.
Q: Is your jewelry hypoallergenic? (Safe for sensitive ears?)
A: Yes! We understand the importance of skin safety. Our jewelry is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin or metal allergies.
Q: What is your 14K Gold Plating process?
A: We use a premium electroplating process with real 14K gold over a sterling silver base. This provides the luxurious "Old Money" glow at an accessible price point while maintaining the jewelry's durability.
Shipping & Delivery
Q: Where do you ship from and do you ship across the USA?
A: We are based in the USA and ship to all 50 states. Whether you are in New York, Texas, or California, we ensure your jewelry reaches you promptly.
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email. You can use our Order Tracking page to see the real-time status of your package.
Gifting & Packaging
Q: Is the jewelry gift-ready?
A: Yes! Every order arrives in our signature **Guiliana Jewelry boutique packaging**, making it the perfect gift for anniversaries, birthdays, or Valentine's Day. No additional gift-wrapping is needed.
Q: Can I include a personalized gift note?
A: Certainly. During checkout, you can add a message in the "Order Comments" section, and we will hand-write your note to add that special personal touch.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unworn and unused items. Please refer to our Returns & Refunds page for full details and hygiene exceptions for earrings.
Jewelry Care
Q: How do I keep my jewelry looking new?
A: To maintain the shine, we recommend avoiding contact with perfumes, lotions, and water while wearing your jewelry. When not in use, store it in your Guiliana Jewelry pouch to prevent oxidation.